Terms of service

Florifera Terms of Service

Welcome to Florifera! By using our website, www.florifera.com, and purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.

1. General Information

  • Company Name: Florifera
  • Address: Shop No. L3, Springfield Society, Opp. Vascon Almonte IT Park, Kharadi - Hadapsar Bypass Road, Kharadi, Pune 411014
  • Email: hello@florifera.com
  • Phone: +91 7776005500
  • Website: www.florifera.com

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

2. Products and Services

Florifera offers fresh floral arrangements, gifts, and related products. All products are subject to availability. We reserve the right to limit the quantity of any products or services that we offer.

  • Freshness Guarantee: Our flowers are guaranteed to be fresh upon delivery. However, since flowers are perishable, they may have a limited lifespan depending on care.
  • Product Images: While we strive to accurately depict our products, images displayed on the website may vary slightly from the delivered products due to the nature of flowers.

3. Ordering and Payment

By placing an order, you agree to provide current, complete, and accurate information for all purchases. We accept various payment methods including credit/debit cards and UPI payments. All payments are securely processed via Shopify's payment gateways.

  • Order Confirmation: You will receive an email confirmation after placing your order. If you do not receive a confirmation email, please contact us at hello@florifera.com.
  • Pricing: Prices for our products are subject to change without notice. All prices include applicable taxes unless stated otherwise.

4. Delivery Policy

We offer flower delivery services within Pune and surrounding areas. Delivery fees will be displayed at checkout. While we strive to deliver your order at the requested time, we cannot guarantee specific delivery times due to traffic or weather conditions.

  • Delivery Times: Standard deliveries occur between 9 AM to 7 PM, Monday to Sunday. Special deliveries (early morning/late night) may be arranged upon request with additional charges.
  • Recipient Unavailability: If the recipient is unavailable at the time of delivery, we will attempt to leave the flowers with a neighbor or leave them at the recipient’s doorstep, with prior customer approval.

5. Cancellations and Modifications

You can cancel or modify your order at least 48 hours before the scheduled delivery time. Orders canceled within 24 hours of delivery may be subject to cancellation fees. To modify or cancel an order, please contact us at hello@florifera.com or call +91 7776005500.

6. Return and Refund Policy

Please refer to our Return and Refund Policy for detailed information regarding returns, replacements, and refunds.

7. Privacy Policy

We value your privacy. All personal information provided to us is governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

8. User Comments and Feedback

If you send us feedback, suggestions, or comments, you agree that we may, at any time, without restriction, edit, copy, and use your submission in any medium. We are under no obligation to maintain any comments in confidence or pay compensation for any comments.

9. Prohibited Uses

You may not use our site or its content for:

  • Any unlawful purpose.
  • Soliciting others to perform unlawful acts.
  • Infringing upon the rights of others.
  • Uploading harmful code or viruses.

10. Limitation of Liability

Florifera shall not be liable for any direct or indirect damages arising from your use of our services or products, including but not limited to loss of profits, data, or goodwill. This includes delivery delays or product availability issues beyond our control.

11. Indemnification

You agree to indemnify, defend, and hold harmless Florifera, its directors, employees, and affiliates from any claims or damages arising from your breach of these Terms or your violation of any law or rights of a third party.

12. Changes to Terms of Service

Florifera reserves the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for updates.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under or related to these terms will be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

Contact Information

If you have any questions about these Terms of Service, please contact us at: